Frequently Asked Questions

Orders are typically processed and dispatched within 24 hours, Monday to Friday (excluding UK Bank Holidays). Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking details.

All UK orders are dispatched via Royal Mail Express, with fully tracked delivery in 1–2 working days. Complimentary shipping is offered on orders over £250. A shipping fee of £5 applies to orders under £250. For full details, please visit our Shipping & Returns page.

All international orders are fully tracked and typically arrive within 5–10 working days. For the following destinations, duties and taxes are included in the shipping cost:

• United States - $20
• Europe (selected countries) - €15
• Switzerland - 15 CHF
• Norway - 150 NOK

For all other destinations, shipping options are available at checkout. For full details, please visit our Shipping & Returns page.

For orders shipped to the United States, Europe (selected countries), Switzerland and Norway, duties and taxes are included in the shipping cost. Please note that local sales taxes may still apply for orders to the United States.

For all other destinations, local taxes and customs duties are not included and may be payable upon delivery.

For full details, please visit our Shipping & Returns page.

Orders are sent to our fulfilment partner quickly, so we may not be able to amend an order once it has been placed. If you have any concerns, please contact us at hello@miellacollection.com and we will do our best to assist.

Returned items must be unworn, unused and in perfect condition, with all original packaging, tags and labels intact. We are unable to accept returns that show signs of wear, damage, staining, alteration or use.

For UK returns, a Royal Mail label is available on request for £5, deducted from your refund. For international returns, a prepaid label will be provided and the cost deducted from your refund.

For full details, please visit our Shipping & Returns page.

Please allow up to 14 days from the date we receive your return for your refund to be processed.

Miella knitwear is designed in London and made in England in collaboration with skilled makers. Each piece is produced in small batches and hand-finished.

The beauty of natural fibre knitwear is that it rarely needs frequent washing. Airing pieces between wears is usually enough to keep them fresh.

When a wash is needed, hand wash individually in cool water with a gentle detergent such as our Cashmere Shampoo. Avoid hot water, as heat can weaken the fibres. Press out excess water without wringing, reshape while damp and lay flat to dry. Never tumble dry.

Our knitwear is designed to offer a refined, comfortable fit. We recommend referring to our Size Guide for detailed measurements and fit information. If you are between sizes or would like further guidance, please contact us at hello@miellacollection.com and we will be happy to assist.

Pilling is a characteristic of all natural fibres and is most common during the first few wears, as short loose ends work their way free.

Because our yarns are spun from longer fibres, pilling should be minimal. If it happens, lift the pills gently with a cashmere comb.

If you have any questions, please contact us at hello@miellacollection.com - we're always happy to help.

We are a small team, so please allow up to two working days for a reply.

If your order arrives damaged, please contact us at hello@miellacollection.com within 48 hours of delivery, including your order number and a photograph of the item. We will review this promptly and arrange a suitable resolution.